Shipping policy

Shipping Policy

Order Processing Time

All of our jewelry is handcrafted with care.

Orders are made after purchase and typically require 1–2 weeks for processing before shipment.
Processing time may vary slightly depending on order volume or the nature of the design.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods

We ship orders via Stallion Express.
Depending on the destination, parcels are delivered through trusted carriers such as USPS (for U.S. orders) or other reliable local carriers within Canada.

Carrier selection may vary to ensure timely and secure delivery.

Tracking Information

All shipments include a tracking number, which will be provided once your order has shipped.

If there is no tracking activity within 5 business days after shipment, please contact us at arielspearlcanada@gmail.com, and we will be happy to assist.

Estimated Delivery Times

Please note that delivery times below are estimates and may vary due to carrier operations, customs processing, or external factors beyond our control.

Canada

Toronto & surrounding areas: 1–2 business days
Eastern Canada: approximately 4–5 business days
Western Canada: approximately 7 business days

United States

East Coast: approximately 4–7 business days
West Coast: approximately 5–8 business days

Orders to the U.S. are typically delivered via USPS.

Europe

Delivery times vary by country and customs processing
Estimated delivery time is approximately 2 weeks

Customs, Duties & Taxes

United States Orders

For orders shipped to the United States, all applicable duties and import taxes are prepaid and included in the product price.
U.S. customers will not be required to pay additional customs fees upon delivery.

Other International Orders

International orders shipped outside the United States may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

We are not responsible for delays caused by customs clearance.

Delays & Responsibility

Shipping timelines are estimates and cannot be guaranteed.

Once an order has been handed over to the carrier, we are not responsible for delays, lost packages, or delivery issues caused by the shipping provider.
If you experience any shipping concerns, please contact us and we will do our best to assist.

Address Accuracy

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.